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Privacy Policy. 

Terms & Conditions of Business 


Privacy Policy

Last updated: 29/11/2025
 

Fixara Productions Limited (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with our website, www.fixara-productions.com (the “Site”), or when you contact us in relation to our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all other applicable laws.
 

1. Who We Are

Fixara Productions Limited
Registered in England & Wales: 16383357
Address: Unit 21, Arkwright Industrial estate, Lutterworth Road, Cosby, Leicester, LE9 1RH
Email: hello@fixara-productions.com
Phone: +44 (0)116 456 0623

We are the “data controller” of any personal information collected through our website.
 

2. Personal Data We Collect

We may collect and process the following categories of personal data:
 

2.1 Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Company information

  • Project details or inquiries submitted via our contact forms

  • Any information provided when you email or call us
     

2.2 Information Collected Automatically

When you use our Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Cookies and tracking technologies

  • Site usage data (pages visited, time spent, links clicked)
     

2.3 Information from Third Parties

We may receive data from:

  • Social media platforms (if you interact with us there)

  • Analytics providers (e.g., Google Analytics)
     

3. How We Use Your Personal Data

We use your personal information for the following purposes:
 

  • Responding to your enquiries

  • Providing quotations and project-related information

  • Managing and delivering our services

  • Internal record keeping

  • Improving our website and service offering

  • Sending business-related updates (only where permitted)

  • Meeting legal and regulatory obligations


We will only use your personal data where we have a lawful basis, including:
 

  • Contractual necessity

  • Legitimate interests

  • Legal obligations

  • Consent (e.g., newsletter signup)
     

4. Cookies

We use cookies and similar technologies to improve the user experience and analyse site performance.

You can control or disable cookies via your browser settings. For full details, see our Cookie Policy (if applicable).
 

5. Sharing Your Personal Data

We do not sell your personal data.

We may share information with:

  • Trusted suppliers who provide hosting, IT, analytics or CRM services

  • Professional advisors (legal, financial, operational)

  • Government authorities where required by law

All third parties are required to handle your data securely and in compliance with UK GDPR.
 

6. International Transfers

If any data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or UK adequacy regulations.
 

7. Data Retention

We keep your personal data only for as long as necessary for the purposes described in this policy, including for legal, tax or reporting requirements.

Typical retention periods:

  • General enquiries: up to 12 months

  • Project/client records: up to 7 years
     

8. Your Rights

Under UK GDPR, you have the following rights:

  • Right to access – Request a copy of your personal data

  • Right to rectification – Correct inaccurate information

  • Right to erasure – Request deletion of your data

  • Right to restrict processing

  • Right to data portability

  • Right to object – Especially to marketing

  • Right to withdraw consent at any time

To exercise any of these rights, please contact us at hello@fixara-productions.com.
 

9. Security

We use technical and organisational measures to keep your information secure, including:

  • Encrypted servers

  • Access controls

  • Secure email and data storage practices

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
 

10. Links to Third-Party Sites

Our Site may contain links to external websites. We are not responsible for the content, security or privacy practices of third-party websites.
 

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
 

12. Contact Us

For questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Fixara Productions Limited

Email: hello@fixara-productions.com
Address: Unit 21, Arkwright Industrial estate, Lutterworth Road, Cosby, Leicester, LE9 1RH

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